What payment methods do you accept?

We accept the following payment methods:

• Cash

• Bank Transfer

• Abitab

• Redpagos

• Credit Cards: Visa, OCA, and Mastercard

Where can I find the bank account details or the information to pay through Abitab or Redpagos?

To receive the payment details, simply complete your purchase through our website by selecting the products you wish to buy and clicking "Buy".

You will then receive a confirmation email with all the necessary information to complete your payment via bank transfer or through Abitab/Redpagos.

If I click "Buy," will I be charged or committed to the purchase?

No. Clicking "Buy" does not generate any charge or purchase obligation.

It simply allows us to receive your contact information and the products you're interested in, while you receive the payment instructions to complete your order.

Do you ship throughout Uruguay?

Yes. We coordinate deliveries to any location within Uruguay.

Do you offer home delivery in Montevideo?

Yes. We coordinate home deliveries in Montevideo through trusted local delivery partners.

Can I pick up my order in person?

Yes. You can collect your order from our showroom located at:

Bartolito Mitre 2688, Montevideo, Uruguay.

What is your return policy?

If your product arrives damaged or has a manufacturing defect, you may request a replacement or return within 10 calendar days from the date of delivery.

To submit a claim, please provide:

• Clear photos of the damaged product and its packaging.

• Your order number.

• A brief description of the issue.

Once your claim has been reviewed and approved, we will arrange either:

• Collection of the product at no additional cost, or

• Shipment of a replacement product, as applicable.

Return conditions

• The product must be in the same condition in which it was delivered.

• It must be returned in its original packaging (when applicable).

• Returns are not accepted for products damaged through misuse or normal wear and tear.

• Used or installed products cannot be returned.

To start a return request, please contact us through any of our customer service channels, providing your order number and the reason for your claim. Our team will get back to you as soon as possible to provide a solution.